Service Advisor Job Openings Bcaa Kamloops

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BCAA Recruitment 2022

Detail of : Service Advisor Job Opening in Kamloops

  • Company : BCAA
  • Position : Service Advisor
  • Location : Kamloops
  • Country : Canada
Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you’ve landed in the right place at . With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to together mobilize a brighter future for all and help British Columbians down’s life’s many roads. Full vaccination against COVID-19 is a precondition of new employment. A successful candidate offered employment at will need to provide proof of full vaccination prior to commencing employment. Exemptions permitted under applicable employment and human rights legislation.
Summary: As one of ’s Member-facing team members, the Service Advisor is an Insurance Professional dedicated to delivering amazing Member experiences through the servicing of ’s products and services, with a focus on Membership, Travel and Auto Insurance products. The Service Advisor is a source of positive brand impressions and builds long-lasting relationships with our Members and helps them derive the maximum value from their Membership through identifying needs for additional products and services. The Service Advisor collaborates with a team who is passionate about igniting unparalleled Member loyalty that enables to be the most trusted organization in British Columbia.
Key Responsibilities:
Sells and Upgrades Membership and Auto Insurance to New and Renewing Members
  • Through consultative in-person or over the phone sales, acquires new Memberships, Travel Insurance, ICBC and Optional Auto Insurance sales; where required and with the appropriate qualifications, sells additional products and services
  • Renews Memberships, Travel Insurance, ICBC and Optional Auto Insurance policies by reviewing current coverages and making recommendations; where required and with the appropriate qualifications, renews additional products and services
  • Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions
  • Deepens Member relationships through excellence in customer service including, informing Members of Member value and opportunities to save
  • Collaborates with and other supplier’s Underwriters
  • Meets all prescribed sales, business-building and retention targets, and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines

Creates Referrals for Cross-selling of Products and Services to New and Renewing Members
  • Creates referrals for cross-selling Homeowners’ and Travel Insurance
  • Creates and follows up on future business leads and upcoming renewals

Manages Member/Customer Accounts and Concerns
  • Updates Member information and insurance policy details in applicable systems
  • Processes Membership, Travel Insurance, ICBC and Optional Auto Insurance endorsements and cancellations; where required, process endorsements and cancellations for additional products and services
  • Issues new and renewal Membership transactions and Member entitlement products such as passport photos, international driving permits, Member maps, tour books and camp guides
  • Resolves Member concerns by following ’s Member resolution standards and meeting and AAA/CAA Member satisfaction goals

Processes and Manages Member/Customer Documents
  • Processes payments and follow up on outstanding payments
  • Issues new, renew and makes changes to Memberships
  • Issues new and renewal Travel Insurance, ICBC and Optional Auto Insurance policies, cancellations, endorsements, plates and transfers; where required, issue new, renewal, endorsements and cancellations for additional products and services
  • Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timeliness

Acquires and Maintains Industry, Product and Systems Knowledge
  • Maintains a working knowledge of all Membership and Insurance manuals, best practices, standards, policies and systems
  • Attends required and industry training courses
  • Keeps up-to-date with industry knowledge and competitors’ product offerings
  • Maintains annual Insurance licensing requirements

Qualifications: Minimum Qualifications
  • Completion of Grade 12
  • 2 years’ experience in a Sales and Service environment
  • Level 1 Insurance license (or willing to obtain within 3 months)
  • Completion of Autoplan Essentials within 3 months from start date in position
  • Demonstrated sales productivity and customer service skills
  • Demonstrated multi-tasking skills and proven ability to prioritize activities
  • Strong interpersonal communication skills
  • Ability to work within a fast-paced team environment and maintain a high level of professionalism
  • Proven judgment and decision-making abilities. Must be able to consider costs and benefits of potential products in order to make appropriate recommendations
  • Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to meet prescribed sales, business-building, retention and customer satisfaction targets and objectives
  • Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)

Preferred Qualifications
  • CAIB certification
  • Completion of Autoplan Essentials
  • Knowledge of applicable and ICBC systems
  • Limited history of Errors & Omissions and in good standing with the Insurance Council of BC
  • Ability to speak alternate languages that would support particular market demographics

We aspire to be one of the best places to work with those who share our beliefs: We believe in: DOING THE RIGHT THING We stay true to our word, and help British Columbians move forward. THE POWER OF COMMUNITY Together, we create a more vibrant, inclusive and connected province for everyone. PUTTING PEOPLE FIRST We treat each other with the same care and respect that we treat our Members. PROTECTING OUR HOME It's our responsibility to protect life in BC now, and for generations to come. SHAPING THE FUTURE We look to new horizons and actively embrace change. By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Advisor - BCAA job info above, so jobseekers who feel they have met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Advisor - BCAA job info - Kamloops above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, Copy of diploma and transcripts and other related documents as described above.

For further information, please refer official source from BCAA on following link below. To find out where you fit in, please visit :



Notes :

  • All applications are appreciated and will be treated confidentially.
  • Only short-listed candidates will receive responses.

If you are not interested in Service Advisor Kamloops October 2022 BCAA above, you can try to find your job by read related jobs from another company in Kamloops below.


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