Cloud Technical Lead Customer Services Job Openings Reach Consultancy Mississauga

Welcome to the and today we would like to notify you the Latest Job Vacancies from the Reach Consultancy Pvt.Limited with the position of Cloud Technical Lead Customer Services which was opened this Mississauga. If this job conform your qualifications, please send your application directly through our latest Job site. Admittedly, every job is so hard to apply due to it should fill up several qualifications and requirements that we must meet in accordance with the minimum criteria of the Company who are seeking potential candidates to be employee. Good job information Cloud Technical Lead Customer Services - Reach Consultancy Pvt.Limited below matches your qualifications. Be successful.

Reach Consultancy Pvt.Limited Jobs 2022

Detail of : Cloud Technical Lead Customer Services Job Opening in Mississauga

  • Company : Reach Consultancy Pvt.Limited
  • Position : Cloud Technical Lead Customer Services
  • Location : Mississauga
  • Country : Canada

As a Genesys Cloud Technical Lead – Customer Services, on this high visibility position you will be responsible for being the Subject Matter Expert for Genesys Cloud. The position is integral to the on-going technical solution deployment and technical application support capabilities. This includes the following key areas:

· Demonstrates product expertise in most Genesys Cloud products

· Provides top quality service engagements for customers, serving as the technical lead , advisor and/or engineer

· Review Professional Service implementation standards

· Assesses complex project situations to make appropriate recommendations to both Genesys and the customer.

This position may suit you best if you are familiar with what is below, and would like to do develop your career:

· Delivers technical implementation activities from Business requirements to support transition

· Strong knowledge of configuration and implementation of Genesys PureCloud.

· Good knowledge of Genesys Reporting/Analytics solution & Workforce Management.

· Good knowledge on Omnichannel & Digital eServices (Email, Chat, SMS)

· Assists the Support group in performing service call/maintenance activities as required

Required skills to have for the success of this role:

· 10+ years of experience with the Genesys Cloud Platform - MUST HAVE

· Knowledge on Amazon Web Services (AWS)

· Development experience build apps and integration leveraging APIs, Webservices along with IVR Development & implementation

· 10+ years of related experience

· Experience and expertise building integrations across WFM, CRM, CTI screen pop, Single Sign-On other related contact center solutions with backend systems.

· Knowledge of WebRTC technology and experience working on WebRTC based platforms.

· Experience in planning, designing, implementing and solving problems complex Cisco UC solutions for enterprise level customers.

· Experience in designing, installing, configuring, and solving the Cisco UC applications such as CUCM, Unity/Unity Connection, CUCME, SRST, UCCX, CER, IM&P.

· Experience on Digital/Analog voice gateways, media resources such as conferencing, transcoding, MTP, and MoH and voice endpoints such as IP phones, and CIPC (softphones)

Job Type: Full-time

Salary: $30.41-$84.23 per hour


  • 8 hour shift

COVID-19 considerations:
Mask Mandatory.

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)


  • Master's Degree (preferred)


  • Customer service: 1 year (preferred)

After seeing and understand the criteria and minimal requirements for qualifications that have been explained from the Cloud Technical Lead Customer Services - Reach Consultancy Pvt.Limited job info above, thus jobseekers who feel they have met the requirements including education, age, etc. and really sense interested in the latest job vacancies Cloud Technical Lead Customer Services - Reach Consultancy Pvt.Limited job info - Mississauga above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, Copy of diploma and transcripts and other related documents as described above.

For more detail information about the program, please refer official source from Reach Consultancy Pvt.Limited on following link below. If you meet these requirements, please register yourself at :

Notes :

  • All applications are appreciated and will be treated confidentially.
  • Only short-listed candidates will receive responses.

If you are not interested in Cloud Technical Lead Customer Services Mississauga October 2022 Reach Consultancy Pvt.Limited above, you can try to find your job by read related jobs from another company in Mississauga below.

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