Fraud Analyst I Job Openings TSYS in 2020

TSYS Hiring 2020 - TSYS provides an opportunity to fill Fraud Analyst I Jobs that will be placed in Greater Sudbury. You will receive the far better prospect along with less dangerous are living in the future. Joining this business can make and individual capable to reach your objective simpler in supplementary to help your current dream be realized.

If you are that you are one which may fill up the actual specs, you can test your just read more info about Fraud Analyst I Jobs below.

TSYS Recruitment 2020

Fraud Analyst I Jobs Job Openings in Greater Sudbury

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

What Part Will You Play?

  • Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
  • Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

What Are We Looking For in This Role?

Minimum Qualifications

  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required


Preferred Qualifications

  • None Identified

What Are Our Desired Skills and Capabilities?

  • Skills / KnowledgeAcquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job ComplexityWorks on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  • SupervisionNormally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

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US Applicants:
is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.


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Job Informations

Job Title : Fraud Analyst I Company : TSYS Location : Greater Sudbury Pub Date : 11 days ago

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